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Welcome to SFC Seoul Fried Chicken

Assistant Manager / Shift Leader

24 Sep, 2024

Assistant Manager / Shift Leader

Position: Assistant Manager/Shift Leader

Location: [Restaurant Location]

Position Overview:

The Assistant Manager/Shift Leader plays a vital role in supporting the General Manager to ensure smooth daily operations in a fast-paced, quick-service environment. The Assistant Manager will take on many of the same responsibilities as the General Manager, with a focus on daily operations, team leadership, and customer satisfaction. This position is a stepping stone toward future leadership, with the goal of becoming a General Manager in the future as the business grows.

Key Responsibilities:

  • Assist in managing daily operations, ensuring efficiency during all shifts (opening, mid-day, and closing).
  • Place orders for food and supplies from vendors to maintain proper stock levels.
  • Track and record weekly inventory of restaurant food, supplies, and equipment.
  • Ensure all daily checklists (opening, mid-day, closing, food prep, temperature, safety, sanitation) are completed accurately and on time.
  • Operate all kitchen equipment, including fryers, woks, and other essential stations.
  • Assist with food preparation according to established recipes and preparation lists when needed.
  • Organize food items, kitchen tools, and smallwares for efficient operation during busy periods.
  • Address guest complaints promptly, maintaining high standards of hospitality and customer service.
  • Follow proper cash handling procedures, including opening, closing, refunds, voids, comps, and making bank deposits.
  • Train and develop team members to ensure a strong, cohesive team.
  • Assist with dishwashing and cleaning tasks as needed to maintain restaurant cleanliness.
  • Manage waste removal by transporting trash to the designated disposal area.

Minimum Qualifications:

  • Ability to stand for 8+ hours during a shift and frequently change positions as needed.
  • Ability to move around the restaurant throughout the day.
  • Capacity to lift and transport items weighing 50+ pounds.
  • Comfort with handling fryer baskets and other kitchen equipment safely and efficiently.
  • Strong reading, writing, and communication skills.
  • Attention to detail and the ability to observe issues or inconsistencies.
  • Basic math skills for counting money and handling transactions.

Preferred Qualifications:

  • Prior experience in a quick-service or fast-paced restaurant environment.
  • Leadership skills with the ability to manage and motivate a team.
  • Basic knowledge of food safety, sanitation, and restaurant best practices.
  • Strong problem-solving skills and customer service mindset.

 

 

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